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Home >> Complaint Redressal>> Procedure
 
Procedure
 

We invite your valuable feedback about our website and our products, so as to improve the quality of various services rendered by us. Are you having any complaints/greivances to be redressed ? The procedure for complaint redressal is given below for your ready reference.

COMPLAINT REDRESSAL :

(A) In case of any complaint, the matter shall be first brought to the notice of the concerned Branch Manager for immediate redressal.

(B) If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned (who are the Nodal Officers for complaints at our Regional Offices) at their contact address.

(C) If the complainant is still not satisfied with the responses received, he can address his complaint to the Bank's Controlling Authority/Nodal Officer at Corporate Office Bangalore at the address given below giving full details of the case.

Name and address of the Controlling Authority of the Bank for customer complaints :

Sri P.M.Vasantharajan
General Manager,
SyndicateBank,
Corporate Office,
Planning & Development Dept.,
1st Floor,
Syndicate Bank Building,
Gandhinagar, 2nd Cross,
Bangalore 560 009.

Phone 080 2226 0281
Fax. 080 2220 8960
E-Mail : syndcare@syndicatebank.co.in

(D) After exhausting all the above machinery/channels, if the customer is not fully satisfied, he can write to the Chairman & Managing Director of the Bank.

(E) If the complainant feels that his grievance still remains unredressed, he may write to:

  • Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
  • The Banking Ombudsman located in selected centres in the country under RBI's Banking Ombudsman Scheme, 2006. Click to view/download the full text of the amended Banking Ombudsman Scheme, 2006 of RBI.
  • The District Consumer Forum under Consumer Protection Act, 1986

Anonymous complaints will not be entertained. In case a complaint is false / frivolous, the Bank is at liberty to take appropriate action against the complainants.

Click to KNOW DOs & DONTs to take care of YOUR BankAccounts with us.

Please Click to fill the COMPLAINT FORM and SUBMIT ONLINE.

We will get back to you - Thank you

 
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