BANKING HOURS: At Centralised Banking Solution (CBS)
branches the business can be transacted for 5½ hours on weekdays and 4 hours on
Saturdays. Branches of the Bank transact business with the public in the usual
course for 4 hours from Monday to Friday and for 2 hours on Saturday. However
the customers who entered the banking hall before the close of business hours
will also be attended. At totally computerised branches the business hours are
extended by an hour on weekdays. At select branches, for enhanced public
convenience 7 day banking / Sunday Banking is practised.
DISPLAY OF BUSINESS HOURS: All branches/Extension
Counters prominently display both inside and outside the premises, the details
of business and working hours for the convenience of the public.
EXTENSION OF BUSINESS HOURS FOR NON-CASH TRANSACTIONS: The
bank has provided the facility of undertaking the non-cash transactions such as
issue of passbook/ statement of account/ cheque book/ traveller's cheques,
delivery of term deposit receipt and acceptance of individual cheques for
transfer credit at all branches up to one hour before the close of working
HOLIDAYS & DELIVERY CHANNELS: The Bank observes
holidays as declared by the Government under Negotiable Instruments Act during
which there will not be any transactions. The list of such holidays will be
displayed in the notice board of the branches. To serve as a quick reminder a
board displaying "Tomorrow is a Holiday" in the local language is displayed
prominently on the working day immediately preceding such holiday. However
transactions through ATM, Telebanking, Internet Banking can be effected on all
days inclusive of Sundays or other holidays thus assuring the service
availability for all 24 hours of all days through CBS network.
COUNTER SERVICE: All branches display "time norms"
indicative of the maximum timings required for extending various services under
normal circumstances. In case of delay, the customers may bring the matter to
the notice of the branch head or to the Appellate Authority seeking remedy.
TELLER FACILITY: Teller Facility is introduced in all
Totally Computerised and CBS branches to reduce the transaction time in cash
withdrawal and cash deposits up to certain monetary ceiling. Under this single
window concept the withdrawal slip/cheque of amount up to the prescribed
ceiling may be tendered to the teller directly to obtain the cash thus reducing
the transaction/waiting time. In CBS branches services from the front-line
officers are made available.